To Cancel

Cancellation Policy                                                                                            


When appointments are booked, the practitioner reserves that hour for you, therefore the following cancellation policy is in place.                                                                                                                                                                                  
We require 24 hours notice to reschedule or cancel a session without occurring any extra fees. This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment. A $70 fee will be charged for non-attendance or cancellation of a session with less than 24 hours' notice.                                                                                            
 

A late cancelled appointment is a loss to three people                                                                                            

•    The client who is delaying their therapy progress                                                                                        

•    Another client who has been on the waiting list to see the psychologist                                                                                                                      •    The psychologist who has prepared for the session        

                                                                                     
You may call our office at anytime, even after hours, as we do have an answering service that allows you to leave a message. We will return your call as soon as possible.                                              
                                                                                                                                                                              
Medicare does not cover any cancellations or non-attendance of clients                                                                                            
                                                                                                                                                                                                                                                           
Exceptions                                                                                            
1) Unexpected illness/accident where a dated medical certificate is supplied on the health provider’s letterhead or, in the case of a friend/family member’s illness, a similarly dated and signed note on medical/hospital letterhead naming you as attending to support someone else who is ill. All doctors and hospitals are willing to write such short letters and never refuse. (Note: we do not require details of the illness).                                                                                            
2) Sudden death of family/friend or funerals. A note signed and dated on letterhead indicating you are a close friend or family member by the doctor certifying the death just as above for your illness or funeral “Orders of service” which usually show the date it is held are accepted in the case of sudden deaths but not death notices in newspapers unless the client is specifically named among the bereaved                                                                                             
However, in fairness to the professionals who provide services for us, wellbe does not make any further appointments with the original practitioner or any other practitioner until this fee is cleared.

 

 

                                                                            
                                                                                            
                                                                                            

Find us:                                                      Newtown                                  DeeWhy                     
               Rouse Hill                                  Parramatta                                Burwood
             Riverstone                                   Beverly Hills                               Rosebery