When appointments are booked, the practitioner reserves that hour for you. Therefore, the following cancellation policy is in place:
We require 24 hours’ notice to reschedule or cancel a session without occurring any extra fees. This ensures we can offer the allocated time to another client who may be on a cancellation or waiting list for an appointment. A $120 fee will be charged for non-attendance or cancellation of a session with less than 24 hours' notice.
A late cancelled appointment is a loss to three people:
The client who is delaying their therapy progress
Another client who is on the waiting list to see the psychologist
The psychologist who has prepared for the session.
You may call our office at any time, even after hours, as we do have an answering service that allows you to leave a message. We will return your call as soon as possible.
Please note that Medicare does not cover any cancellations or non-attendance of clients. Exceptions:
1) Unexpected illness/accident where a dated medical certificate is supplied on the health provider’s letterhead or, in the case of a friend/family member’s illness, a similarly dated and signed note on medical/hospital letterhead naming you as attending to support someone else who is ill. All doctors and hospitals are usually willing to write such short letters. (Note: we do not require details of the illness).
2) Sudden death of family/friend or funeral. A note on letterhead, indicating you are a close friend or family member of the deceased, signed and dated by the doctor certifying the death is required. Funeral “orders of service” which show the date it is held are also accepted in the case of sudden deaths, along with death notices in newspapers if and only if the client is specifically named among the bereaved.
In fairness to the professionals who provide services for us and our other clients, Wellbe does not make any further appointments with the original practitioner or any other practitioner until this fee is cleared.